Privacy Notice
Handling of Personal Data by Al Rajhi Capital and Affiliates
Privacy Notice: Handling of Personal Data by Al Rajhi Capital
This Privacy Notice describes how Al Rajhi Capital Company collects, processes, and uses Personal Data within the Kingdom of Saudi Arabia.
Definitions
| Al Rajhi Capital Company: | Refers to alrajhi capital company, the entity responsible for collecting and using your Personal Data under this Privacy Notice. |
| Personal Data: | Any data that can identify a person directly or indirectly, including but not limited to: First Name, Last Name, Saudi National Identification Number, addresses, phone number, bank account number, investment account number, and credit card number. |
| References: | The terms "we," "us," or "our" refer to Al Rajhi Capital Company., representing offices, subsidiaries, and Affiliates of any Member of The Group that collects and uses your Personal Data within the Kingdom of Saudi Arabia. |
What Personal Data do we collect?
Personal Data We Collect
We collect data for various purposes. Examples include:
- Account Opening and Service Use: When you apply for or use our services and products through our digital platforms or in person.
- Information You Provide: Data submitted through forms on our Super-Web, Super-App, email, phone calls, social media, or promotional campaigns.
- Social Media Interactions: Information shared when you engage with us through social media platforms.
- Browsing Activity: Data related to your use of our digital platforms, including pages visited, access times, browser type, and referring URLs.
- Surveys: Responses provided through feedback surveys on our digital platforms.
- Authorized Agents: Information provided by you or your authorized agents acting on your behalf with your consent.
- Public and Third-Party Sources: Including government agencies and credit reporting entities such as licensed credit bureaus.
Legal Basis and Purposes for Collection and Use
We collect and use Personal Data for:
- Compliance with legal and regulatory obligations within Saudi Arabia.
- Providing products or services.
- Fraud protection through identity, credit, and conflict checks.
- Enhancing products, services, and customer experience.
- Understanding customer needs and eligibility for products and services.
- Promoting new financial and investment products and services.
How We Collect Your Personal Data?
We collect data through various touchpoints:
- On-boarding and Service Consumption: When you use our services, become a customer, or use products.
- Exchanges: Through forms on our website or mobile apps, email, social media, call centers, or promotional campaigns.
- Interactions (Social Media): Posts and interactions on social media channels.
- Browsing Pattern: Data about your website usage, visit timings, browser types, and referral sources.
- Surveys: Online feedback surveys about our website and mobile apps.
- You or Authorized Agents: Directly from you or your representatives.
- Lawful Sources: From third parties and public sources, including credit and government agencies.
Storage of Your Personal Data
Your Personal Data will be:
- Retained as long as necessary to fulfill the purpose for which it was collected.
- Stored within the Kingdom of Saudi Arabia.
- Retained to satisfy any legal and/or regulatory requirements.
Protection of Your Personal Data
We implement physical, technical, administrative, and procedural security measures to protect your data from unauthorized access, collection, use, disclosure, modification, or disposal. We comply with applicable data protection regulations in Saudi Arabia, but note that the Internet is not completely secure.
Disclosure of Al Rajhi Group
We may share your data with:
- Courts, regulatory bodies, and government authorities to meet legal and regulatory obligations.
- Debt collection agencies, credit bureaus, and insurers.
- Members of The Group or their service providers for product or service provision, enhancement, and promotion.
- For any inquiries, please contact our Customer Care team via 800 124 5858, or reach us through our social media channels, Super-App, or Super-Web.
Changes to Our Privacy Notice
We reserve the right to amend this Privacy Notice at any time. The effective date, as stated below, indicates the last time updates were made.
Usage of Cookies
Our websites use cookies to collect information on usage and improve customer experience. Cookies are essential for website operation.
Contact Us
For questions, contact us via our investment centers, email, chat, social media, website, or mobile app.
Effective Date
This Notice was last modified in July 2025.
This Privacy Notice does not create contractual or legal rights.
It does not apply to third-party websites. We are not responsible for their content and recommend reviewing their privacy and security policies.